To ensure the smooth operation of our training programs and fairness to all players and staff, please take note of the following cancellation and rescheduling policy:
Permanent Time Slots
• Players with a permanent training time slot are required to confirm their bookings at least 4 weeks in advance to retain their spot.
Standard Cancellations
• Minimum 3 days’ notice is required to cancel or reschedule a session.
• In emergency situations, at least 24 hours’ notice must be provided.
• Cancellations made within 24 hours of a session are not eligible for a refund or make-up class.
Refunds and Rescheduling
• If cancellation is made more than 24 hours before the session, you may opt for a refund or reschedule, subject to availability.
• Failure to provide sufficient notice (less than 24 hours) will result in full payment being charged, and no make-up class will be provided.
Compassionate Circumstances
• In exceptional cases, such as unforeseen compassionate circumstances, a credit may be offered for future use, with approval from MCC Head Office or management.
Extended Absences
• For breaks longer than two weeks, please notify us at least one week in advance to retain your time slot.
⸻
We understand that unforeseen situations can occur, but due to our commitments to venue bookings and coaching staff, we appreciate your cooperation and timely communication.
Thank you for your understanding and support.
Team MCC – Melbourne Cricket Coaching